Terms of Service

We repair phones, laptops, consoles and other electronics, including PlayStation, Xbox and Nintendo Switch devices, as well as board-level and component repairs.

Where diagnosis is required, we assess the device before providing a repair quote. We do not carry out paid repair work without your approval.

A diagnostic, booking, or other service fee may apply depending on the service. Where applicable, the amount will be clearly displayed before payment.

For online repair bookings, the current diagnostic fee is R199. This covers the initial diagnostic assessment. If you proceed with an approved repair, the R199 is deducted from the final repair amount where stated in your quotation.

If a repair isn't viable or economical, we'll explain the findings before any major repair work begins. See our Refund Policy for information about when applicable fees are refundable.

Where a booking, diagnostic, or other service fee applies, it can be paid securely online through our designated payment provider. Archis Tech does not receive or store your full card details.

Any remaining repair balance is payable according to the payment methods and terms specified in your quotation or invoice.

Turnaround times shown on this site and in your quotation are estimates. Actual repair times may vary depending on fault complexity, parts availability and other factors. We'll keep you updated if anything changes, and you can check your repair progress through the Track Repair page.

Certain repairs may include an express limited repair warranty. The applicable warranty period and coverage will be stated on your invoice or receipt.

The warranty applies to the specific repair performed and does not constitute a warranty on the entire device. See our Repair Warranty for full details.

Nothing in these terms limits any rights you may have under applicable South African consumer law.

Please back up important data before dropping off your device where possible. Repairs may occasionally require a factory reset, replacement of storage components, or other procedures that could affect data.

If data recovery is a priority, let us know before work begins and we'll advise you on what may be possible.

You remain responsible for ensuring that you have the necessary rights and permissions for any data or accounts stored on the device, including having the right to have the device serviced if it isn't yours.

We take reasonable care of devices while they are in our possession. However, we cannot be held responsible for pre-existing damage, normal cosmetic wear, or faults unrelated to the service being performed, subject to applicable law.

We'll notify you when your device is ready for collection. Devices should be collected within 30 days of that notification.

If a device remains uncollected, we'll attempt to contact you using the details provided with your booking and discuss reasonable arrangements for continued storage or collection.

If you need additional time, please contact us.

You may request cancellation of a booking at any time. Any applicable charges depend on the stage of the repair and costs already incurred. See our Cancellation Policy for details.

These terms are governed by the laws of South Africa.

Questions about these terms? Reach us at:

Archis Tech
123 Parliament St, Gqeberha Central, Gqeberha, 6001
+27 63 006 8553
hello@archistech.co.za