Legal
Cancellation Policy
Last updated 15 August 2026
You may request cancellation of your repair at any stage. Any applicable charges will depend on the stage of the repair and any costs already incurred.
For information about refunds of booking, diagnostic or other service fees, please see our Refund Policy.
Before diagnostic work begins
You can cancel your repair before diagnostic or assessment work has started. If the applicable fee has already been paid, it will be refunded in accordance with our Refund Policy.
After diagnostic work has started
You can still cancel after the diagnostic assessment has started. However, the applicable diagnostic or service fee will generally be non-refundable because it covers the assessment work already performed.
Your device will be returned to you once the cancellation has been processed.
After you approve a repair
If you cancel after approving a repair and work has already started, or parts have already been ordered specifically for your repair, you may be responsible for the reasonable costs already incurred.
This may include:
- Work already completed
- Parts already ordered
- Other costs directly related to the approved repair
We'll confirm any applicable charges with you before carrying out further work.
How to cancel
Contact us on WhatsApp, phone or email with your ticket number. We'll confirm the cancellation and let you know if any charges or refunds apply.
Contact us
Need to cancel a booking? Reach us at:
Archis Tech
123 Parliament St, Gqeberha Central, Gqeberha, 6001
+27 63 006 8553
hello@archistech.co.za