Privacy Policy

When you book a repair or contact us, we collect:

• Your name, phone number, and email address (email is optional)
• Details about your device — type, brand, model, and the fault you've described
• Repair-related records our technicians add while diagnosing and quoting your device (notes, cost estimates)

We do not collect payment card details through this website — payment is handled in person, in cash or by card, when you collect your device.

We use your information only to:

• Create and manage your repair ticket
• Contact you about your repair's status, quotes, or completion
• Respond to enquiries you send us directly (WhatsApp, phone, or email)

We do not sell, rent, or use your information for advertising or marketing.

Repair ticket data is stored in a MongoDB Atlas database. Access to the admin system that manages tickets is restricted to authorised staff and protected by a hashed password and a session that expires automatically.

We share information with a small number of service providers, only as needed to run the business:

• Resend— sends the booking confirmation and internal notification emails. Resend only receives what's needed to send that email.
• WhatsApp— if you choose to contact us via WhatsApp, that conversation is governed by WhatsApp's own privacy policy, not this one.

This site uses only functional cookies/local storage — remembering your light or dark theme preference, and (for staff) keeping you signed in to the admin system. We don't use analytics, advertising, or tracking cookies.

Under POPIA, you can ask us at any time to:

• Tell you what personal information we hold about you
• Correct information that's inaccurate or out of date
• Delete your information, once we no longer need it for the reasons above

To make a request, contact us using the details below. We retain repair records only for as long as reasonably necessary to provide support and meet any legal or accounting obligations.

We may update this policy from time to time — for example, if we start using a new service provider. Changes will be posted on this page with an updated date.

Questions about this policy or your information? Reach us at:

Archis Tech
123 Parliament St, Gqeberha Central, Gqeberha, 6001
+27 63 006 8553
hello@archistech.co.za