Legal
Refund Policy
Last updated 15 August 2026
This policy explains when a booking, diagnostic or other service fee paid to Archis Tech in connection with a repair is refundable. Different services may have different fees, and the applicable fee will always be shown before payment.
Nothing is charged when you book. Where a fault has to be assessed before it can be quoted, a diagnostic fee — currently R199 — is charged together with your quote, once that assessment has actually been carried out. If you proceed with an approved repair, it is deducted from the final repair amount where stated in your quotation.
Repairs carried out on a partner basis for another business are invoiced under that arrangement and do not carry this fee.
Cancelling before assessment
If you cancel before the assessment has started, no diagnostic fee is charged at all — there is nothing to refund, because nothing has been taken.
Simply dropping off or delivering your device does not by itself trigger the fee. The assessment must have actually started.
Non-refundable once the assessment is done
Once the assessment has been carried out, the fee charged for it is generally non-refundable, because it covers work that has already been performed. This applies even if:
- You decide not to proceed with the repair after receiving the quote
- We determine that the device cannot reasonably be repaired
In both cases, the diagnostic service has still been performed.
When we refund the fee
If Archis Tech is unable to carry out the assessment for reasons on our side, no fee is charged — and if one has already been paid, it is refunded. This may include situations such as an extended delay that prevents us from carrying out the assessment.
A fee charged in error, or charged twice, is refunded in full.
How refunds are processed
Where a refund is approved, we will normally refund the amount using the same payment method used for the original payment. Where this is not practical, we may arrange another suitable refund method with the customer.
Refund processing times may vary depending on the payment method, payment provider or financial institution involved — please allow up to 10 business days.
Repair costs
This policy covers booking, diagnostic and other service fees only.
Refunds relating to the final repair cost are handled separately based on the circumstances and any applicable warranty or consumer rights. See our Repair Warranty for more information.
Contact us
Questions about a refund? Reach us at:
Archis Tech
123 Parliament St, Gqeberha Central, Gqeberha, 6001
+27 63 006 8553
hello@archistech.co.za